The objective of this study is to examine and evaluate women veterans' perceptions of healthcare relating to 1) accessibility (e.g., arranging to receive medical care, appointment wait time, and convenience of the location of the clinic, 2) acceptability (e.g., personal manner of the clinic staff and healthcare providers, and appearance and comfort of the clinic, and 3) patient satisfaction (e.g., overall satisfaction of visit). Methodology includes randomly selecting women veterans who use the services of the clinic to complete a visit specific patient satisfaction survey. Results of this ongoing study to evaluate patient satisfaction suggest that there is a strong positive and linear relationship between patient wait time, personal manner and time spent with healthcare provider as it relates to perceived overall quality of care. The findings of this study will serve to identify and assist in developing healthcare services and health promotion programs identified as needed by clients using this clinic. Findings of this study should be pertinent to those involved in the development of healthcare and health promotion programs for veterans and civilian women.
Learning Objectives: At the conclusion of the session, the participant in this session will be able to: 1. Recognize and understand the use of patient satisfaction surveys in assisting in evaluating services and identifying and developing health promotion programs. 2. Identify an instrument that they can use to evaluate survey participants perceptions of healthcare as it relates to access, acceptability, and overall patient satisfaction
Keywords: Veterans' Health, Women's Health
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: None
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.