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Abstract #149035
Audio (mp3) recordingDoug Taylor, MPH, SC Department of Health and Environmental Control, Office of Performance Management, Box 101106, Columbia, SC 29211, 803-898-0651, taylordj@dhec.sc.gov and Joe Kyle, MPH, Director, Office of Performance Management, SC Department of Health and Environmental Control, Mills/Jarrett Complex--Box 101106, Columbia, SC 29211.
In 2004 the SC Department of Health and Environmental Control (DHEC) initiated a Performance Management System (PMS) within Health Services (HS), one of four Deputy Areas of the agency. This presentation will focus on how HS is using the system to increase transparency, accountability and improve performance across 8 Public Health Regions and Central Office. Utilizing the Turning Point Performance Management National Excellence Collaborative's model, HS included the seven public health performance management domains as a framework to develop and pilot approximately 278 performance measures from November 06-February 07. The domains include 1) Management Practices, 2) Human Resource Development, 3) Public Health Capacity, 4) Data and Information Systems, 5) Customer Focus and Satisfaction, 6) Financial Systems and 7) Health Status. We'll discuss how measures were developed, refined and or deleted after the pilot, and how information from the PMS is shared and reported across HS and the agency as a whole. Methods for evaluating quality improvement plans and practices will be shared. Challenges during the initial deployment include prioritization of measures, finding the balance between local innovation and statewide priorities and creating a continuous quality improvement culture.
Learning Objectives:
- Identify the four components of the Turning Point Collaborative Model
- Describe four types of performance measures that can be utilized in a Performance Management System
- Discuss how a Performance Management System can be used to monitor quality improvement.
Keywords: Performance Measures, Quality Improvement
Related Web page: www.phf.org/performance.htm#TurningPoint
Presenting author's disclosure statement:
Any relevant financial relationships? No
Any institutionally-contracted trials related to this submission?
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.
The 135th APHA Annual Meeting & Exposition (November 3-7, 2007) of APHA