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APHA Scientific Session and Event Listing
4046.0: Tuesday, November 06, 2007 - 8:30 AM

Abstract #151026

Applying Total Quality Management to LGBTQ tobacco control

Joseph Gilbert Louis Lee, BA, School of Public Health, Maternal and Child Health Department, University of North Carolina at Chapel Hill, CB 7445, Chapel Hill, NC 27599, 828-545-1475, jose.lee@unc.edu, Gabriel Griffin, BA, Center for Health Policy, Duke University, 302 Towerview Road, Rubenstein Hall, Box 90253, Durham, NC 27708, and Cathy L. Melvin, PhD, Sheps Center for Health Services Research, University of North Carolina, Chapel Hill, 725 Airport Rd, CB#7590, Chapel Hill, NC 27599-7590.

In the first world, tobacco is responsible for the loss of a significant number of disability-adjusted life years. The lesbian, gay, bisexual, and transgender (LGBT) community uses tobacco at much higher rates than socioeconomically-equivalent populations. Total Quality Management (TQM) has long been used in manufacturing and health services to communicate goals and improve product and service quality. Although TQM has traditionally been carried out under the control of a single managerial environment, its application to tobacco control in the LGBT community requires coalition building and the collaboration of diverse organizations. Using a TQM storyboard approach, this project assesses the availability of information relevant to the TQM process in order to identify tobacco control needs and strategies. A TQM storyboard is constructed to communicate existing, systematically reviewed, evidence and to identify gaps in current research. The TQM storyboard process is presented as a valid tool for tobacco control program improvement and development – even outside of tightly controlled managerial environments.

Learning Objectives:

Keywords: Quality Improvement, Tobacco Control

Presenting author's disclosure statement:

Any relevant financial relationships? No
Any institutionally-contracted trials related to this submission?

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Substance Use and Substance Use Treatment Issues Among LGBT Individuals

The 135th APHA Annual Meeting & Exposition (November 3-7, 2007) of APHA