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APHA Scientific Session and Event Listing |
3035.0: Monday, November 05, 2007: 8:30 AM-10:00 AM | ||||
Oral | ||||
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| In this workshop the learner will have the opportunity to learn three methods used to evaluate cultural competence and patient satisfaction. The second paper talks about Cultural Competency Assessment Tool for Hospitals as a survey instrument. Data from the Consumer Assessments of Healthcare Providers Systems (CAHPS) is discussed as an indicator of the quality of care provided by health plans and health care providers. Discussion will also focus on the examination of the organizational and market characteristics associated with hospital adherence to CLAS standards. | ||||
| Learning Objectives: Participants should be able to: Discuss the association between patient satisfaction and patient-physician communication and physician’s cultural competency. Describe the developmental process of the Cultural Competency Assessment Tool for Hospitals. Examine the relationship between organizational and market factors and hospital’s adherence to the CLAS standards. | ||||
| 8:30 AM | Racial/Ethnic and Language Differences in Patient Experiences with Hospital Inpatient Care Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Cameron Shiller, MS, Allyson Hall, PhD, Ron D. Hays, PhD | |||
| 8:50 AM | Cultural Competency Assessment Tool for Hospitals (CCATH): Survey Field Data from California Hospitals Robert Weech-Maldonado, MBA PhD, Janice L. Dreachslin, PhD, Marc N. Elliott, PhD, Cameron Schiller, Allyson Hall, PhD, Ron D. Hays, PhD | |||
| 9:10 AM | Does Hospital's Adherence to the CLAS Standards Influence Diverse Patients' Experiences with Inpatient Care Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Cameron Schiller, Allyson Hall, PhD, Ron D. Hays, PhD | |||
| 9:30 AM | Organizational and Market Characteristics Associated with Hospital's Adherence to the CLAS Standards Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Janice L. Dreachslin, PhD, Cameron Schiller, Allyson Hall, PhD, Ron D. Hays, PhD | |||
| See individual abstracts for presenting author's disclosure statement and author's information. | ||||
| Organized by: | Health Administration | |||
| Endorsed by: | Black Caucus of Health Workers; Caucus on Refugee and Immigrant Health; Latino Caucus | |||
| CE Credits: | CME, Health Education (CHES), Nursing | |||
The 135th APHA Annual Meeting & Exposition (November 3-7, 2007) of APHA