Giving and receiving thanks for patient- and family-centered care

Patient- and Family-Centered Care (PFCC) is a critical strategy to improving health care quality and safety. Unscripted and in their own words, patients and their family members in an inpatient surgical oncology unit at Georgia Health Sciences University - MCGHealth adult hospital, share meaningful experiences and perspectives about being treated with dignity and respect, having access to care providers and information, and what it means to partner with their caregivers – three core concepts of PFCC. But the practice of patient- and family-centered care extends beyond the hospital bed and spills out into the corridors and into the lives of patients, their families, and staff.