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The 130th Annual Meeting of APHA |
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The 130th Annual Meeting of APHA |
Brenda Wamsley, MSW, Executive Director, Center for Aging & Healthcare in West Virginia, 517 Market Street, Dils Building, Parkersburg, WV 26101, 304-422-2853, bwamsley@citynet.net, Gerald M. Eggert, PhD, Executive Director, Monroe County Long Term Care Program, Inc./ACCESS, 349 West Commercial Street, Suite 2250, East Rochester, NY 14445, and Zabedah Saad, MA, Research Associate, Center for Aging & Healthcare in West Virginia, 517 Market Street, Dils Building, Parkersburg, WV 26101.
Paper Title: Satisfaction with consumer-directed care approaches in an older, functionally impaired population
Authors: Brenda Wamsley, MSW; Gerald M. Eggert, PhD; Zabedah Saad, MA
Consumer satisfaction is a universal value in the delivery of health care services. Advances in the way health care is organized, financed and delivered must be balanced with the ability to fulfill the needs, expectations and desires of patients and their families. Patient and caregiver measures of satisfaction are, therefore, major outcomes in evaluating the viability and acceptability of innovative approaches to health care. Consumer-directed care has emerged in the last decade as a model that offers consumers greater choice and control over in-home services they receive as a result of physical and/or cognitive impairment. This study presents findings from a randomized controlled trial of consumer-directed care conducted in parts of West Virginia, Ohio and New York with an impaired group of 1609 Medicare beneficiaries and their caregivers. Results will be presented on the relationship between consumer-directed care empowerment strategies and satisfaction with: 1) in-home consumer-directed care services; 2) control over health care decision-making; 3) physician services; 4) Medicare home health; and 5) family relationships.
Learning Objectives: At the conclusion of the session, the participant will be able to:
1. Articulate the key components of consumer-directed care. 2. Discuss the effects of consumer-directed care on various measures of satisfaction. 3. Recognize the importance of satisfaction as an outcome in gerontological health research.
Key Words: Consumer-directed care; Impaired elderly; Satisfaction
Learning Objectives:
Keywords: Elderly, Consumer Direction
Presenting author's disclosure statement:
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.