Douglas Mains, DrPH, Department of Health Management and Policy, University of North Texas Health Science Center, 3500 Camp Bowie Boulevard, Fort Worth, TX 76107, 817-735-0473, dmains@hsc.unt.edu and Thomas J. Fairchild, PhD, Special Projects on Aging, University of North Texas Health Science Center, 3500 Camp Bowie Boulevard, Fort Worth, TX 76107.

The Comprehensive Caregiver Choices (C3) Program, a collaboration between UNT Health Science Center (UNTHSC) and Harris Methodist Fort Worth Hospital (HMFW), was funded by the United Way of Metropolitan Tarrant County. The primary goal of the C3 Program was to provide information, referral and educational services for HMFW employees using a concierge model to assist those who cared for or assisted with the care of elderly family or friends outside of the workplace. Key aspects of the C3 Program will be presented, including program design and development, lessons learned and barriers encountered. Evaluation of the C3 Program included process indicators, participant reaction to educational sessions, and follow-up surveys of program participants. Overall responses have shown that educational seminar participants indicated a knowledge gain of 1.8 points in pre/post session knowledge on a 5-point scale. Overall rating of the educational sessions averaged 4.7 on a 5-point scale and average ratings of objective attainment and instructors ranged from 4.6 to 4.9 on a 5-point scale. Preliminary examination of the follow-up surveys indicates the average response regarding the usefulness of services is 4.6 on a 5-point scale. Ninety percent of the respondents made contact with services they were referred to and 83% found the information to be useful. The employees surveyed thus far report a stress level of 1.5 prior to utilizing C3 Program services and post-service stress level of 4.2 (on a 5-point scale with 1=very stressed and 5 = very calm). Quality of life improvement averages 4.7 on a 5-point scale.

Learning Objectives: