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APHA Scientific Session and Event Listing

Recorded presentation

Karen L. Anderson, MPH, MEd and Sang Hee Won. Education Fund, Family Planning Advocates of New York State, 17 Elk Street, Albany, NY 12207, 518-436-8408, karen@fpaofnys.org

This paper presents the results of a two-year project of Family Planning Advocates of New York State (FPA) to help family planning providers assess and enhance their ability to offer culturally and linguistically competent services.

Using the framework outlined in the National Standards for Culturally and Linguistically Appropriate Services in Healthcare (CLAS), a comprehensive yet user-friendly assessment methodology was developed to evaluate the degree to which the CLAS standards are being effectively implemented at the organizational level. Cultural competency assessments were carried out in three clinic sites through onsite visits, surveys, interviews with key staff members and review of relevant documents and census data. Each clinic received a report highlighting the strengths and areas for growth regarding their cultural and linguistic competency. Mini-grants were provided to the clinics to address at least one of the organizational priorities derived from the assessment. Technical assistance and organizational support was provided to the clinics during the process. Lessons and final results were discussed at a statewide conference of family planning providers, immigrant women's organizations and national reproductive health organizations.

Learning Objectives: At the conclusion of this session, the participant will be able to

1)Articulate the standards outlined in the National Standards for Culturally and Linguistically Appropriate Services in Healthcare
• Identify one practical method of assessing cultural competency in healthcare settings
• Describe different strategies in which a community healthcare center can increase cultural and linguistic competency

Keywords: Cultural Competency, Reproductive Health

Related Web page: www.fpaofnys.org

Presenting author's disclosure statement:

Any relevant financial relationships? No

Recorded presentation