Oral

In this session, a student presenter will discuss whether gender differences in patient-physician communication, health care access and utilization, health literacy and physician’s cultural competency contribute to the disparities in patients’ satisfaction with health care among Hispanics. This workshop will also discuss the process for integrating ad hoc interpreters into community health center organizations assisting them to evolve into professional medical interpreters. Methods for establishing behavioral expectations of management and workforce team will be presented.

Session Objectives: Understand the association between patient satisfaction and patient-physician communication, physician’s cultural competency and to identify the factors underlying gender differences in patient satisfaction. Develop an awareness of how organizational factors interact with staff behavior to influence service satisfaction of clients with limited English proficiency. Establish behavioral expectations throughout the structured organizational environment.