4310.0 Workforce Issues in the Health System

Tuesday, November 6, 2007: 4:30 PM
In this session, a student presenter will discuss whether gender differences in patient-physician communication, health care access and utilization, health literacy and physician’s cultural competency contribute to the disparities in patients’ satisfaction with health care among Hispanics. This workshop will also discuss the process for integrating ad hoc interpreters into community health center organizations assisting them to evolve into professional medical interpreters. Methods for establishing behavioral expectations of management and workforce team will be presented.
Session Objectives: Understand the association between patient satisfaction and patient-physician communication, physician’s cultural competency and to identify the factors underlying gender differences in patient satisfaction. Develop an awareness of how organizational factors interact with staff behavior to influence service satisfaction of clients with limited English proficiency. Establish behavioral expectations throughout the structured organizational environment.
Mark J. Bittle, DrPH, MBA, CHE

4:50 PM
Cultural competency, patient-physician communication and gender disparities in patient satisfaction
Fang Yan, MD, Desiree Rivers, MSPH, Carolyn Voorhees, MS, PhD and Valerie Scott, CHES
5:10 PM
Brokering Culture: Where do medical interpreters fit into community health centers?
Christopher R. Larrison, PhD, Daniel Velez-Ortiz, MSW, Pedro Hernandez, PhD, Lissette Piedra, PhD and Andrea Goldberg

See individual abstracts for presenting author's disclosure statement and author's information.

Organized by: Health Administration

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