178237 Spanning the boundaries to improve communication

Monday, October 27, 2008: 12:30 PM

Rosemary Donley, PhD, ANP, FAAN , School of Nursing, Duquesne University, Pittsburg, PA
Eileen Sarsfield, PhD, PHCNS, BC , School of Health Professions, MArymount University, Arlington, VA
Sr. Mary Jean Flaherty, RN, PhD , School of Nursing, The Catholic University of America, Washington, DC
Good communication skills are an integral component of public health nursing practice. The Quad Council's Core Competencies of Public Health Nursing (2003) highlights “communication” as one of the eight domains of competent practice, regardless of the setting. There are numerous barriers to communication, contextual and interpersonal. Failure to overcome these barriers results in ineffective dissemination of evidence and content, threats to good programmatic outcomes. Longest (2004) outlines a systematic process, called spanning the boundaries, which describes ways managers of health programs and projects can communicate effectively with external stakeholders. This model of scanning, tracking and disseminating, affects senders and receivers in communicating with external stakeholders. The presentation will apply and exemplify communication theories to structured and unstructured community environments. It will also suggest strategies and facilitative activities to overcome barriers, and promote data sharing between organizations. Spanning organizational boundaries enhances effective communication with external stakeholders and ultimately improves programmatic outcomes.

Learning Objectives:
•Describe common barriers to effective communication with external stakeholders. •Describe the systematic process of spanning boundaries to overcome barriers and improve communication with external stakeholders. •Identify at least three strategies that public health nurses can use to span the boundaries.

Keywords: Communication, Challenges and Opportunities

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a professor of nursing and program director of 3 community/public health graduate programs.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.