183614 Health Education Materials Development and Translation-Meeting the Needs of the Multicultural and Diversified Population

Monday, October 27, 2008: 9:00 AM

Maria Y. Lin, MPH , Health Education Department, Health Net of California, Inc., Pasadena, CA
Maria Ortega , Cultural and Linguistic Services, Health Net of Calif, Inc, Fresno, CA
Hoa Su, MPH , State Health Programs, Health Net of California, Inc., Pasadena, CA
Nancy Wongvipat, MPH , Health Education and Cultural and Linguistics Services, Health Net of California, Inc., Woodland Hills, CA
Diana M. Carr, MA , Cultural and Linguistics Services, Health Net of California, Inc., Pasadena, CA
In 2008, about 47 million people in the United States speak a language other than English, and that number remains on the rise. Additionally, many states have passed regulations that require translations be made readily available for the largest number of Limited English Proficient (LEP) health insured. As this population grows, the need for culturally sensitive health education materials and appropriately translated materials is also growing.

As a national health care organization, Health Net meets the needs of this diverse population by establishing a standardized process to produce high quality health education materials that meets cultural and linguistic competency level of its member population. The presentation will outline key steps to produce high quality, culturally sensitive and cost-effective health education materials. It will also show how best to assess health care translations for quality, consistency, accuracy, literacy, and cultural sensitivity. Cost-saving measures for translation programs that can be implemented by other organizations will also be presented.

Learning Objectives:
1. Participants will be familiar with the process of health education materials development in a health care organization 2. Participants will have the foundation to create a process that meets cultural competency and translation quality.

Keywords: Cultural Competency, Health Care Managed Care

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I received my MPH degree from UCLA and i am currently responsible for the materials development coordination for the Health Education Department at Health Net.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.