Reinvigorating performance evaluation: First steps in a local health department

The ability of a local health department to assess and improve employee performance through an effective evaluation process is critical to overall organizational success. A constructive performance evaluation process not only provides meaningful feedback on work performance, but also provides opportunities to reinforce work behaviors that support the organization's mission, to recognize exceptional work, and to guide future growth and learning. The Los Angeles County Department of Public Health is creating a new approach to performance evaluation that recognizes three distinct components of work performance: standard business practices, competencies, and standards of practice. This multi-dimensional perspective acknowledges that expectations of workers are complex and that evaluations of performance are not easily captured with single-dimension assessment tools. This presentation describes the conceptual relationships of these three components and how they integrate to form a single performance evaluation process. Key elements within this structure include a base document of competencies for all workers, expanded competency sets for professional staff, role-specific duty statements for workers who perform similar work, and standards of competent practice related to the mission of units to which individuals are assign. Key first steps are to define the terminology of performance evaluation and to create role-specific duty statements.