196361 Quality management in public health: Using the PDCA methodology to improve processes of care Part I

Saturday, November 7, 2009: 9:10 AM

Yosef Dlugacz, PhD , a division of North Shore-LIJ Health System, Krasnoff Quality Management Institute, Great Neck, NY
Public health professionals will be taught how to merge quality management theory and clinical practice in different health care environments. This course will teach professionals how to use quality management as a proactive approach to improving the delivery of care. Participants will be informed about the role of quality management theory and philosophy in standardizing care in today's complex healthcare environment. The relationship between process and outcomes, especially within a defined patient population, and use of measurements to leverage this understanding and implement a methodology of improvement—the Plan-Do-Check-Act (PDCA) Methodology—will be discussed.

(NOTE: Presentation split into two parts to accommodate attendee break.)

Learning Objectives:
Identify the critical difference between compliance and proactive approaches to improving quality and delivery of care. Explain the relationship between process and outcomes which underpins quality management in the healthcare environment. Describe the PDCA methodology to improve processes to make an impact on outcomes of care.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am qualified to be faculty on the content because as the Senior Vice President and Chief of Clinical Quality, Education and Research of the Krasnoff Quality Management Institute of the North Shore-Long Island Jewish Health System, I have had decades of experience teaching health care professionals about integrating quality management methods into every level of care. In addition to clinical and practical hospital experience I also have academic experience linking practice and theory. I have developed a formal accredited MBA curriculum in Quality Management for the Frank G. Zarb School Business at Hofstra University. I have also taught health care professionals about the value of measurements in improving patient safety and increasing organizational efficiency at Baruch College’s (CUNY) MBA program, the New York Medical College, and Beijing University’s MBA Program. I have been published widely on a variety of clinical care and quality topics and my textbooks, The Quality Handbook for Health Care Organizations: A Manager’s Guide to Tools and Programs (2004) and Measuring Health Care: Using Quality Data for Operational, Practical and Clinical Improvement (2006) have been used by thousands of students and praised as valuable and instructive resources for health care professionals. The Joint Commission invited me to write the foreword to the Joint Commission Resources publication, Getting the Board on Board: What Your Board Needs To Know About Quality and Patient Safety (2007), and I have served as a Content Expert for the Joint Commission Resources publication, Managing Performance Measurement Data in Health Care (Second Edition, 2008) and as author of the forthcoming Performance Measurement Training Toolkit.
Any relevant financial relationships? Yes

Name of Organization Clinical/Research Area Type of relationship
The Krasnoff Quality Management Institute Quality Management Employment (includes retainer)

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.