197123 Enabling Services Accountability Project – a Community-Based Participatory Research Process at Community Health Centers Serving Asian Americans, Native Hawaiians, and Other Pacific Islanders

Sunday, November 8, 2009

Hui Song, MPH, MS , Association of Asian Pacific Community Health Organizations, Oakland, CA
Rosy Chang Weir, PhD , Association of Asian Pacific Community Health Organizations, Oakland, CA
Jeffrey Caballero, MPH , Association of Asian Pacific Community Health Organizations, Oakland, CA
Community-based participatory research (CBPR) through community health centers (CHCs) is central to reducing health disparities for medically underserved Asian American, Native Hawaiians and Other Pacific Islander (AA&NHOPIs). Yet relatively few CHCs have had experience with research. The Enabling Services Accountability Project is a collaborative CBPR effort between the Association of Asian Pacific Community Health Organizations (AAPCHO) and four CHCs serving predominantly AA&NHOPIs. Enabling services (ES) are non-clinical services such as interpretation and financial counseling that are provided to increase access and quality of care. However, comprehensive data collection and examination of ES has been lacking at CHCs largely due to their limited research capacity and resources. This has been a crucial barrier to securing financial support for these essential services. This project aims to assist CHCs to build their capacity for ES documentation and examination, as well as provide a better understanding of ES utilization and its impact on health. With the participation of CHCs and their communities, a standardized ES data collection model was developed together with uniform definitions of nine categories of ES. The project also assisted CHCs in developing an ES database and incorporating it into their EMR systems. The proposed presentation will provide an overview of the project and the challenges and opportunities CHCs faced during the CBPR process. Overall, the collaboration has helped CHCs document ES for funding and build a foundation for research. It also helped CHCs better understand ES utilization and impact, and enabled them to evaluate staff and allocate resources more effectively.

Learning Objectives:
1. Demonstrate the importance of CBPR in CHCs’ research capacity building 2. Explain the collaboration process in CBPR using ESAP as an example 3. Discuss successes and lessons learned from this project

Keywords: Community-Based Partnership, Community Health Centers

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I joined the research team of the Association of Asian Pacific Community Health Organizations (AAPCHO) in January, 2008. As a Research Associate, my primary role is Program Coordinator for the Enabling Services Accountability Project (ESAP), which aims to provide a better understanding of the role of enabling services in health care access, utilization, and outcomes for Asian Americans, Native Hawaiians, and Other Pacific Islanders. Raised in China, I received my Bachelor’s Degree in Economics and Biology from Peking University, Beijing , China. I also hold a M.P.H. in Health Management and Policy and a M.S. in Molecular Cellular and Developmental Biology from the University of Michigan. Prior to joining AAPCHO, I completed internships at Alameda County Medical Center and Blue Cross Blue Shield of Michigan.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.