197601 Developing a model for comprehensive care coordination: What states can learn from New York

Wednesday, November 11, 2009: 9:00 AM

Patricia Volland, MSW, MBA , Social Work Leadership Institute, The New York Academy of Medicine, New York, NY
Carin Tinney, LMSW , Social Work Leadership Institute, The New York Academy of Medicine, New York, NY
Jarmin Yeh, MSSW, MPH , Social Work Leadership Institute, The New York Academy of Medicine, New York, NY
Jeannine Melly, MPH , Social Work Leadership Institute, The New York Academy of Medicine, New York, NY
Older adults and their family members needing care will face a complex and undoubtedly fragmented health and long term care service delivery system. This loosely jointed system is beleaguered by poor communication and coordination among providers and payers and little, if any, integration between acute health services, long-term health services, and social support services. One way state, county and local governments are attempting to mend this fragmented service delivery system is through care coordination. Although seemingly simple, under this umbrella term, there is great diversity in the rules, regulations, guidelines, and services provided in care coordination programs across and even within the same state. These variances often relate to funding source, population served, and geography. Despite the differences, there are core and underlying essential elements of any comprehensive care coordination program that is relevant for family caregivers, long term care insurance providers and recipients, and policymakers. The New York Academy of Medicine has been working with the Department of Health and Office for the Aging to develop a blueprint for comprehensive care coordination in New York State. This presentation will share the findings from on-going work with stakeholders and the methods used to build consensus and participation around identifying the six essential elements of comprehensive care coordination. Information and perspectives from models developed in and for people with disabilities was drawn upon, and the benefits of, and rationale for designing a comprehensive care coordination model that addresses the holistic needs of consumer will be discussed.

Learning Objectives:
1. Describe why comprehensive care coordination is important in providing services to older adults. 2. List the six essential components of comprehensive care coordination. 3. Describe how the comprehensive care coordination efforts in New York State can be replicated to other communities.

Keywords: Aging, Coordination

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the Senior Vice President for Strategy and Business Development at The New York Academy of Medicine and the Director of the Academy's Social Work Leadership Institute, a national initiative working to grow the healthcare workforce and improve care for America's older adults. Before joining The New York Academy of Medicine, I spent 25 years as a hospital administrator. I have held administrative and clinical social work positions at several academic medical centers, including 15 years at The Johns Hopkins Medical Institutions. I served as national president and board member of the Society for Social Work Administrators in Health Care of the American Hospital Association and as Chairman of the Board of Planned Parenthood of New York City, where I placed special emphasis on advocacy to ensure access to health and reproductive services. I am a Fellow of The New York Academy of Medicine and a nationally recognized expert on issues of aging, workforce development, social work, and women's health. I have edited and published in numerous scholarly journals and books and the recipient of major grant support for developing health and aging services. I currently sit on the Board of the New York City-based Altman Foundation, and serve on a number of national advisory groups focused on transforming the long-term care system and improving services to older adults. I am a member of numerous professional organizations and serve on the editorial board of the journal Social Work in Health Care.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.