198415 Connected Care in a Connected World

Tuesday, November 10, 2009

Kevin Scalia , Executive Vice President of Buseinss Development, Netsmart Technologies, Inc., Great River, NY
This session will discuss the elements of Connected Care, a breakthrough in the improvement of care delivery. Connected Care is the sharing of clinical information inside your organization, with other providers, and patients themselves in an effort to provide high quality care. Besides improving the continuity of care and promoting quality care, it reduces medication errors, improves efficiency, and enables patients to be more involved in their care process. The initial step toward a Connected Care environment is to link and automate internal clinical processes with scheduling, billing/finance and other internal processes and systems. Automating key clinical functions and sharing the data with other departments can provide exponential process improvements to a provider organization. Many agencies realize immediate revenue gains by capturing and billing for services that had previously gone unrecorded. A true Connected Care environment includes a health information infrastructure that encompasses the patient's physical and mental health by supporting connections with other agencies involved in the care process, including mental health and primary care facilities. We will discuss and provide examples of how Connected Care requires a review of a provider's current internal business, financial and clinical processes. The goal is to implement processes that support a holistic approach encompassing all modalities of care. A patient may receive care from multiple providers in different situations, and Connected Care can speed up the referral process and provide the patient with more opportunity for quality care with effective information and data sharing, reducing the risk of medical errors and improving efficiencies.

Learning Objectives:
Describe how Connected Care, with the use of the electronic health record (EHR) as the foundation, can improve quality of care and allow public health professionals more time to serve patients and less time pushing paper. Explain how Connected Care can positively impact quality of care by automating key clinical functions and sharing the data with other departments within a provider organization as well as with other agencies who may be involved with the patientís care. Identify three ways Connected Care improves care: 1) Linking the patientís physical and mental healthcare needs, 2) Utilizing medication management to prevent prescribing errors, polypharmacy, and adverse drug reactions, 3) Further involving and engaging the patient and their families in the patientís care.

Keywords: Health Management Information Systems, Health Care Quality

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Netsmart Technologies is a software company for the heatlh and human services industry. The presentation will include discussion of the theory and benefits of connected care in health care and will not include demonstration or discussion of Netsmart products. In my role, I have executive management responsibility for marketing, business development, strategic planning and mergers and acquisitions. I also manage strategic relationships and new business opportunities, and am responsible for developing alliances with key industry associations. I am a member of APHA, a founding member of the Long Island Software and Technology Network and a member of the College of Engineering Advisory Board, State University of New York at Stony Brook.
Any relevant financial relationships? Yes

Name of Organization Clinical/Research Area Type of relationship
Netsmart Technologies Executive Vice President of Business Development Employment (includes retainer)

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.