Transforming bias and opening doors: Building state and local capacity to address LGBTQ domestic violence

While awareness of domestic violence (DV) in LGBTQ communities has grown and more DV agencies are improving their cultural competence to work with LGBTQ populations, many organizations still lack information and tools to understand the impact of oppression based on gender identity and sexual orientation and respond effectively to the needs of LGBTQ DV victims/survivors. California has a long history of addressing LGBTQ DV and in June 2009 completed a 3-year Department of Public Health-funded collaborative initiative between the state DV coalition and two LGBTQ organizations to improve access to services for LGBTQ DV victims/survivors through technical assistance and training (TAT) to 94 domestic violence shelter agencies. Based on findings from a statewide needs assessment, the project devised a strategic plan, developed a TAT tool-kit and delivered over 375 onsite and telephone-based TAT contacts to 94 agencies between July 2007 and February 2009, including a “Training-of-Trainers,” delivered to over 340 individuals. The project emphasized understanding and addressing anti-LGBTQ bias and promoted the adoption of a consistent set of competencies and recommended practices through high-quality learning opportunities in accessible settings and formats, reinforced through follow-up support. Analysis of the findings from the initial needs assessment of the 94 agencies in 2007 and follow up surveys conducted in 2008 and 2009 indicate self-reported changes in staff knowledge, attitudes and behaviors as well as organizational policies and procedures. Evaluation findings and lessons-learned in engaging DV agencies, LGBTQ organizations and public health departments in addressing LGBTQ DV and anti-LGBTQ bias will be shared.