214835 Cost of shift work on employee health and performance: Can organizations afford to ignore the consequences?

Monday, November 8, 2010

Nupur Tustin, Doctoral Candidate , Annenberg School for Communication, University of Southern California, Los Angeles, CA
Research on outsourced operations has primarily focused on working conditions in call centers. This study sought to focus attention on other outsourced operations in an effort to highlight the link between shift work, poor health, and impaired performance at work. In-depth interviews with both management and employees at two Indian organizations suggested that the negative consequences of shift work and of working conditions are not merely individual problems, but have adverse consequences for organizations as well. Yet shift work is an unavoidable fact of modern life both for employees and employers. The implications for future research, in particular cost-effective strategies organizations can implement to minimize the health impact of shift work on employees and improve performance, are discussed.

Learning Areas:
Advocacy for health and health education
Assessment of individual and community needs for health education
Chronic disease management and prevention
Occupational health and safety
Public health or related laws, regulations, standards, or guidelines

Learning Objectives:
Demonstrate the link between shift work, poor health, and impaired work performance. Identify the link between shift work and poor health as being not just an individual problem affecting the employee, but a problem that concerns the organization as well. Discuss the promotion of workplace health practices and policies that can help combat the ill-effects of shift work. Formulate a research plan to further explore the way organizations are affected by what appears to be an individual health problem for the shift worker.

Keywords: Workplace Stressors, India

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am qualified to be an abstract author on the content I am responsible for because I specialize in health communication.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.