216921 Improving the patient experience while optimizing clinic efficiency: A multi-state intervention to improve access to and quality of reproductive health care

Tuesday, November 9, 2010 : 4:30 PM - 4:50 PM

Patrice Zink, MA , Health Services Division, JSI Research and Training Institute, Denver, CO
Ann Loeffler, MSPH , Health Services Division, John Snow, Inc. (JSI), Denver, CO
Publicly funded health care services need to maintain comparable if not better standards of care as those in the private sector in order to be sustainable. The purpose of this session will be to demonstrate how reproductive health services can be improved to increase access, quality, and efficiency of care delivery to the most disadvantaged men and women in the nation. This session will describe an intervention conducted in Title X clinics in Region VIII states (Colorado, Montana, South Dakota, North Dakota, Utah, and Wyoming) to improve clinic efficiency while improving patient and staff satisfaction. Title X family planning clinics receive funding to provide access to reproductive health services to allow disadvantaged men and women to determine the number and spacing of their children. Title X clinics are subject to rigorous clinical and administrative standards and guidelines that promote equity, quality, and access. Over the past six years, JSI-Denver has implemented a process that integrates a variety of quality improvement programs and tailors it to the unique Title X setting. Over the past two years, the Office of Population Affairs has funded an evaluation of this intervention to determine its impact on a number of measures addressing access, quality, and fiscal sustainability. This session will describe unique qualities of Title X clinics that impact clinic efficiency and the Clinic Efficiency intervention. The session will also present data demonstrating improvements in care for vulnerable patients while optimizing fiscal sustainability at 15 sites undergoing the Clinic Efficiency process.

Learning Areas:
Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Public health or related research

Learning Objectives:
- Define the Title X program. - Describe at least two unique qualities of delivering reproductive health services funded by the Title X program. - Name the six principles of the Clinic Efficiency process. - Name at least four key indicators of Clinic Efficiency - Compare the pre- and post-Clinic Efficiency intervention data for at least three sites.

Keywords: Management and Sustainability, Reproductive Health

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the training director for this project.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.