218938 Enabling Services at Community Health Centers A Crucial Factor in Building Sustainable Health Care Homes

Monday, November 8, 2010 : 8:30 AM - 8:45 AM

Hui Song, MPH, MS , Association of Asian Pacific Community Health Organizations, Oakland, CA
Rosy Chang Weir, PhD , Association of Asian Pacific Community Health Organizations, Oakland, CA
Katherine Chen , Association of Asian Pacific Community Health Organizations, Oakland, CA
Jeffrey Caballero, MPH , Association of Asian Pacific Community Health Organizations, Oakland, CA
Winston Tseng, PhD , Association of Asian Pacific Community Health Organizations, Oakland, CA
Enabling services are non-clinical services such as case management and health education that are provided to patients to support health care delivery and facilitate access to care. Enabling services are an essential component of quality comprehensive services provided by community health centers (CHCs). Our previous research demonstrates that enabling services are likely to promote better management of chronic diseases and result in better health outcomes. However, enabling services are often jeopardized by political and financial pressures; likely due to the fact that little is known about these critical services. Using 2000-2008 data from the Health Resources and Services Administration's Uniform Data System, this presentation will provide a systematic review of enabling services provided at CHCs nationwide, including information on patient and clinic characteristics, staffing, and costs associated with providing the services. Further, this presentation will identify factors that might affect provision of enabling services by comparing statistics of CHCs that provide the most enabling services with national average data. The information is useful for CHC leadership and policy makers as they seek ways to guide effective resource allocation and strengthen centers' capacities to improve access and health care quality. It also supports CHCs' advocacy efforts of enabling services reimbursement and funding by showing the amount of resources dedicated to these services. Overall, the presentation supports the statement that enabling services provided at CHCs play an indispensible role in building sustainable health care homes, particularly for medically underserved populations who face multiple financial and cultural barriers in access to health care.

Learning Areas:
Administration, management, leadership
Public health or related public policy

Learning Objectives:
1. Describe enabling services provided at CHCs from 2000-2008 2. Identify factors that are associated with enabling services provision at CHCs 3. Assess the roles of enabling services in building sustainable health care homes

Keywords: Access to Care, Health Care Delivery

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Project Director
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.