Accommodating the many facets of difference: Patient assessments of providers' sensitivity to culture and other factors impacting the quality of clinical services in a large, diverse Medicaid health plan

S. Rae Starr, MPhil, MOrgBehav, Nai Kasick, MPH, CHES, Lenna Monte, MPH , CHES, Leticia Segura, MHA and Gwen Cathey
L.A. Care Health Plan, Los Angeles, CA