235801 CDC Office of Public Health Preparedness and Response Employee Satisfaction Survey: Use of an employee survey to increase job satisfaction among public health preparedness and response workers

Monday, October 31, 2011

Shivani Murthy, MPH , Office of Public Health Preparedness and Response, The US Centers for Disease Control and Prevention, Atlanta, GA
Jean C. O'Connor, JD, MPH, DrPH , Department of Health Policy and Management, Emory University, Atlanta, GA
Deborah Gould, PhD , Public Health Surveillance Program Office, US Centers for Disease Control and Prevention, Atlanta, GA
The US National Health Security Strategy guides nationwide efforts to protect the health and well-being of people in the case of an emergency. It identifies as a national objective retaining a skilled public health workforce that can respond to major events, stating, a motivated and satisfied workforce is essential for developing an effective and productive public health workforce. The Centers for Disease Control and Prevention's Office of Public Health Preparedness and Response (OPHPR) developed a survey to assess levels of satisfaction among its employees and identify areas for improvement. The survey gathered feedback from OPHPR employees on their work experience, including questions on leadership and communication in OPHPR, perceptions of diversity, opportunities for professional growth, and employee engagement. OPHPR administered the survey annually during 2005-2010 and used the results to improve the OPHPR work environment. This presentation will describe: 1) the development of the survey, 2) key findings, 3) how the findings were used, and 4) how similar tools can be used by other public health organizations to help maintain a satisfied workforce. Each year, the survey has been used to inform approaches to retain OPHPR staff and develop initiatives for improving employee work experiences and satisfaction. Preliminary analyses indicate that overall satisfaction at OPHPR is strongly correlated with confidence in leadership. The survey tool, which has been developed and tested over time and now consists of 77 items, is available for adaptation for use in other public health organizations.

Learning Areas:
Administration, management, leadership
Public health administration or related administration
Public health or related organizational policy, standards, or other guidelines

Learning Objectives:
1. Identify potential uses for employee satisfaction surveys in workforce development for public health organizations 2. Explain how a large national public health organization implemented an employee satisfaction survey 3. Discuss key factors in improving satisfaction in the public health workforce

Keywords: Workforce, Survey

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I work on evaluation projects in the Office of the Director for the CDC Office of Public Health Preparedness and Response.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.