237731 Improving Cancer Screening Rates Using a Panel Management Tool

Monday, October 31, 2011

Kirsten Gibson, MS , Population Care Management, Kaiser Permanente, Rockville, MD
Stacey C. Shapiro, MPH, RD , Population Care Management, Kaiser Permanente of the Mid-Atlantic States, Rockville, MD
Nancy N. Ortiz, MPH , Population Care Management, Kaiser Permanente of the Mid-Atlantic States, Rockville, MD
Kaiser Permanente of the Mid-Atlantic States (KPMAS) implemented a panel management tool to support physicians improving the health of their patient panel. This web-based tool supports 6 disease registries and members who are due for breast, cervical, or colorectal cancer screening.

KPMAS' panel management tool integrates with patients' electronic medical records and highlights patients who are not up-to-date with labs, medications, screenings, and health care visits. The panel management tool helps clinicians focus on the care of their panel regardless of whether the patient is in the office.

One successful strategy included physicians or clinical staff using the tool to query lists of patients due for breast, cervical, or colorectal cancer screenings. Physicians direct their medical assistants to call their patients due for one or more cancer screenings. In that single phone call, members are booked directly into a mammography appointment, an Ob/Gyn or adult medicine appointment for their pap smear, and/or sent a fecal occult blood test (FOBT) kit for colorectal cancer screening. Alternatively, members receive a letter or a secure e-mail message regarding their care, instructions on how to book their appointments and an FOBT kit.

This effort helped increase KPMAS' clinical quality scores in 2010. Cervical, colorectal and breast cancer screening rates increased by 8, 6, and 2 percentage points, respectively, that translated into 3,520 more patients screened for cervical cancer, 3,360 more for colorectal cancer, and 680 more patients for breast cancer.

Learning Areas:
Chronic disease management and prevention

Learning Objectives:
1. By the end of the session, the participant will be able to define panel management 2. By the end of the session, the participant will be able to describe the importance of panel management 3. By the end of the session, the participant will be to discuss possible opportunities for a disease registry in their environment

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am qualified to present because I helped implement and train on the panel management tool. Additionally, I have a master's degree in Health Promotion Management. I have been a project manager for Kaiser Permenante for 2 years now in the health promotion field.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

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