237867 Staff Well-Being and Retention: Management Perspectives and Blueprints for Change in County Mental Health Systems

Tuesday, November 1, 2011: 3:30 PM

Jennifer Magnabosco, PhD , Veterans Health Administration, Los Angeles County Department of Mental Health, YoSan University of Traditional Chinese Medicine, Santa Monica, CA
Marvin Southard, DSW , Los Angeles County Department of Mental Health, Los Angeles, CA
Staff well-being and retention (SWR) issues are major societal concerns in both public and private sectors. While much attention is paid to these factors daily, an empirical evidence base that helps to effectively deal with these issues in the public sector is limited.

This presentation discusses a key informant interview project (19 interviews/20 county mental health managers) that was designed to help fill this gap. The project's goals were to:

1) Better understand and describe the “what” [definitions, issues] and “how” [current activities, working/best practices, facilitators/barriers, future practice and policies (e.g., priority setting, ratings of areas/activities that should be addressed] of SWR;

2) Explore, document and assess the language and frameworks associated with SWR that are used:

3) Explore similarities, differences and themes among managers' perspectives on SWR; 4) Use the data to plan further activities (e.g., stakeholder meeting process, staff SWR Surveys, using media/technology to support training) and create blueprints for change.

Content and thematic data analysis techniques were used to analyze the “what” and “how” of SWR. This presentation will discuss result highlights, and a blueprint for change to improve SWR that may be helpful to public sector, mental health and other human service organizations forging strategic management and collaborative changes processes.

Learning Areas:
Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Other professions or practice related to public health
Program planning
Public health or related organizational policy, standards, or other guidelines
Public health or related research

Learning Objectives:
1. Audience will learn about staff retention and staff well-being organizational frameworks for mental health organizations. 2. Audience will learn about best practice, working practices and strategies for maintaining and developing staff retention and staff well-being in public sector mental health organizations. 3. Audience will learn applied research methods to assess staff retention and staff well-being issues and strategies in mental health organizations.

Keywords: Staff Retention, Mental Health Services

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I designed, conducted and analyzed the research used for this abstract.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

See more of: Mental health workforce
See more of: Mental Health