In this Section
243662 Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals
Tuesday, November 1, 2011: 1:24 PM
Communication is the cornerstone of patient safety. However, direct patient-provider communication for many individuals can be affected by language, cultural, and health literacy needs. One of the goals of the U.S. Department of Health and Human Services' National Action Plan to Improve Health Literacy includes promoting changes in the health care system that improve communication and informed decisionmaking. The Joint Commission has made several efforts to better understand individual patients' communication needs and to provide guidance for organizations working to address those needs. In January 2010, The Joint Commission released a set of new standards for patient-centered communication as part of an initiative to advance effective communication, cultural competence, and patient- and family-centered care. These standards are designed to improve the safety and quality of care for all patients and to inspire hospitals to adopt practices promoting better communication and patient engagement. The patient-centered communication standards highlight issues such as identifying and addressing the patient's oral and written communication needs and including data on communication needs in the patient's medical record. In addition, The Joint Commission released the guidance monograph Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals, which provides recommendations to help hospitals address unique patient needs, meet the new patient-centered communication standards, and comply with related Joint Commission requirements. Lessons learned from the integration of health literacy into clinical practice and policy may help public health agencies and professionals create and implement policies addressing population health communications
Learning Areas:Diversity and culture
Provision of health care to the public
Public health or related laws, regulations, standards, or guidelines
Keywords: Communication, Cultural Competency
Presenting author's disclosure statement:
Qualified on the content I am responsible for because: I have been working on communication, cultural competence, and patient- and family-centered care issues at The Joint Commission for the past several years. I managed the developed of the patient-centered communication standards and the monograph entitled Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals as part of a grant-funded initiative. I have also provided research and technical support to The Joint Commission's Hospitals, Language, and Culture: A Snapshot of the Nation study and am a contributing author of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations.
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.