248174 Supporting and improving local public health through quality improvement

Tuesday, November 1, 2011: 12:50 PM

Julia Heany, PhD , Center for Healthy Communities, Michigan Public Health Institute, Okemos, MI
Jessie Jones, MPA , Center for Healthy Communities, Michigan Public Health Institute, Okemos, MI
Debra Tews, MA , Public Health Administration, Michigan Department of Community Health, Lansing, MI
Michigan has a long standing Local Public Health Accreditation Program, which recently added a series of standards related to quality improvement (QI). The added standards mirror the Public Health Accreditation Board's (PHAB) Domain 9. In an effort to better understand the degree to which local health departments believe they can meet these standards, and to identify major barriers and needs, the Michigan Public Health Institute's, Center for Healthy Communities, in partnership with the Michigan Department of Community Health conducted a survey in the fall of 2010. Results suggested that most local health departments have one or more programs with QI plans in place and a process in place for collecting customer satisfaction information. However, most local health departments indicated they do not have an agency wide QI plan or an established ongoing QI process. Additionally, local health departments were able to identify the major barriers they faced, as well as supports that would be helpful. Local health departments that participated in the Robert Wood Johnson Foundation's Multi-state Learning Collaborative (MLC) or other QI-focused national initiatives indicated higher levels of preparedness than local health departments who had not.

Learning Areas:
Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Other professions or practice related to public health
Public health or related organizational policy, standards, or other guidelines

Learning Objectives:
1. Identify quality improvement gains, barriers, and needs in local health departments.

Keywords: Quality Improvement, Accreditation

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am qualified to present because I oversee the facilitation of Michigan's Local Public Health Accreditation Program and have extensive experience in quality improvement and evaluation.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.