249226 Stress management among human services professionals

Tuesday, November 1, 2011

Christine Thorpe, EdD, EdM, CHES , Human Services, New York City College of Technology, Brooklyn, NY
Lesley Rennis, EdD, MPH , Health Education, Borough of Manhattan Community College/City University of New York, New York, NY
Research on the effects of stress in the workplace supports the case that healthy stress management is paramount to the success of employees on the job. In addition to the health issues that arise from constant high levels of stress, job performance is also impacted and stress can inversely affect the quality of care administered by human service employees. To understand the impact of stress among professionals working in New York City health and human services agencies, a focus group of eight participants convened to discuss the type of stress they face at work; how they cope with stress; and how stress impacts their work performance as well as their physical and mental health. The responses revealed that the participants felt overworked with little support; inconsistently found ways for coping with stress; and expressed their desire to be more efficient on the job. Participants also provided recommendations for managing stress and the means for implementing worksite health promotion.

Learning Areas:
Occupational health and safety

Learning Objectives:
1. Identify the perceived job stressors that human services professionals face daily in the workforce. 2. Discuss the impact of stress on job performance and services provided. 3. Identify the psychosocial and physiological stressors experienced by human services professionals. 4. Describe the stress management techniques utilized and recommended by human services professionals.

Keywords: Stress, Workplace Stressors

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am qualified to present because I run the human services internship program for my department, and I work closely with several hundred social service agencies in the 5 boroughs of NYC.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.