Oral

This session includes various strategies to improve the quality of community health services. The first paper is a pilot study examining the effects of cultural competent care training of medical students on patient satisfaction. This study attempts to explore whether longitudinal training increases knowledge and skills of students and whether there is a subsequent increase in patient satisfaction. Students at three General Medicine clinics were provided education sessions on topics including culturally appropriate care and health disparities. There were no statistically significant differences for any measures of patient satisfaction or on the Cultural Competence Survey. A more comprehensive approach to incorporating cultural competence in medical school curriculum is being explored.

Session Objectives: 1. Identify strategies to improve patient satisfaction by examining characteristics of physician care including physicians' thoroughness of examination and treatment, explanation and listening, and via cultural competence training for medical students. 2. Assess the strengths of a specially-designed web portal to support primary care practice transformation to a Patient Centered Medical Home and improve information exchanges between physician organizations. 3. Describe barriers to and best practices for successful developmental delay screening in a low-income immigrant pediatric population.

CE Credits: Medical (CME), Health Education (CHES), Nursing (CNE), Public Health (CPH) , Masters Certified Health Education Specialist (MCHES)