Patient Satisfaction Survey: What does it mean to your bottom line?

Kristin Petrullo, DrPH(c), MPH, RD1, Stacey Lamar, DrPH, LM, CNM2, Kinta Alexander, MPH1, Oby Nwankwo, MPH3 and Deborah Viola, PhD4
(1)NEW YORK MEDICAL COLLEGE, Valhalla, NY, (2)Saratoga Midwifery and Women's Primary Care, Saratoga, NY, (3)New York MEDICAL COLLEGE, Valhalla, NY, (4)Center for Regional Healthcare Innovation, Valhalla, NY