Mystery shopping: A quality assurance tool for health clinics in Bangladesh

Arefin Islam, MD1, Shamin Talukder, MD2, Akhter Hamid, MD2, MA Sabur, MD2, Sifat Jerin Binte Mujib2, Dina Farhana2, M. Shariffuzzman, MD2, Sohana Samrin Chowdhury2 and Olivia Helprin3
(1)Bangladesh Smiling Sun Franchise Program, Dhaka, Bangladesh, (2)Eminence, Dhaka-1207, Bangladesh, (3)Chemonics International, Washington