To ER is human: Using patient surveys to identify actionable causes underlying unnecessary use of emergency rooms by patients in a large urban Medicaid health plan
S. Rae Starr, MPhil, MOrgBehav, Jacky Walker, BA, Brenda Ramirez, BA, Carla J. Singleton, BA, MA and Patricia Mowlavi, MBA
L.A. Care Health Plan, Los Angeles, CA
L.A. Care Health Plan, Los Angeles, CA