255988 A Summative Evaluation of a Community Agency's Abused Women's Services

Monday, October 29, 2012 : 11:30 AM - 11:50 AM

Keevia Porter, DNP, RN, NP-C , Nursing, University of Tennessee Health Science Center, Memphis, TN
Patricia M. Speck, DNSc, APN, FNP-BC, FAAN , Department of Advanced Practice and Doctoral Studies, University of Tennessee Health Science Center College of Nursing, Memphis, TN
Marion Donohoe, DNP CPNP , College of Nursing, University of Tennessee Health Science Center, Memphis, TN
Intimate partner violence (IPV) is a major public health problem. In response to this problem, a local community agency's Abused Women's Service (AWS) is dedicated to the eradication of IPV in Memphis and the surrounding area. A summative program evaluation of the Hotline and Shelter services was conducted using Donabedian's structure, process, and outcome triad. The community agency's records were assessed and evaluated using de-identified data. Analysis of the data revealed the hotline and shelter are currently meeting proposed outcomes set forth by the agency. Gaps in services and infrastructure were identified and recommendations for improvement were made. Recommendations for the hotline and shelter programs include initiation of ongoing quality improvement through continued analysis of the structure, process, and outcomes within the organization. Development of an infrastructure and relationships that can assist AWS in the identification of benchmarks for evidence-based interventions and practices for the shelter and hotline. The processes for improvement included strengthening policy and procedures within the AWS that provide a framework for measuring these important interventions and practices. In addition, the gap in children's services for shelter residents identified a need for the development of programs for children seeking protection through strategic planning and alliances within the agency as well as with organizations that are skilled in children's activities. Outcomes of the evaluation demonstrated some women were turned away; therefore the organization could benefit from a capital campaign to increase available and sustainable beds for short-term length of stays.

Learning Areas:
Administration, management, leadership
Assessment of individual and community needs for health education
Program planning
Systems thinking models (conceptual and theoretical models), applications related to public health

Learning Objectives:
Analyze a community agency to determine if the agency is meeting it's desired outcomes using Donabedian's structure, process, and outcomes conceptual framework.

Keywords: Violence Prevention, Battered Women

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: As a doctoral of nursing practice student in the public health nursing option, my capstone project was to conduct a program evaluation of the Abused Women’s Services (AWS) at a local YWCA. I completed the project and disseminated my results. I also currently serve a board member for the YWCA where I also serve as chair of the AWS committee.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.