256012 Cultural Humility for Managers: Tools to Bring your Agency or Program Up to Speed

Monday, October 29, 2012 : 10:30 AM - 10:50 AM

Victoria Baker, PhD, CPH, CNM , Midwifery and Women's Health, Frontier Nursing University, Hyden, KY
Cultural competence in health care, more recently conceived of as cultural humility, has assumed a justifiably important role in the education of health professionals. However, attention is paid only infrequently to education of managers, who need a different set of skills to bring cultural humility into their agency or program.

The presentation will address cultural humility from the management perspective, including selection of tools for cultural assessment of agency users, design of clinical guidelines to incorporate cultural beliefs, design of professional education for cultural competency, and assessment of organizations and programs in terms of cultural competency. If you have attended courses on how to provide culturally competent care in the clinical setting, this presentation will cover different ground, reviewing tools and guidelines that enhance your ability to improve the capacity for cultural humility in your setting.

Learning Areas:
Administration, management, leadership
Diversity and culture
Provision of health care to the public
Public health administration or related administration

Learning Objectives:
Formulate clinical guidelines. Identify cultural assessment tools based on evidence that they incorporate ethnographic knowledge. Design a program of continuing education to improve culturally competent care in clinical settings. Assess agencies and programs for cultural competency.

Keywords: Cultural Competency, Management

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: An academic clinician, Victoria Baker has years of experience in agencies serving culturally diverse populations and teaching cultural humility. She has studied services research, nurse-midwifery and public health. Since 1988, she has taught public health, obstetrics, cultural competence, and social justice, in English and in Spanish. Currently she teaches online for the Frontier Nursing University. She has consulted in public health, directed the University Hospital Nurse-Midwives, and represented a non governmental organization in Nicaragua.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.