259109 Collaboration, communication and continuity: Results of the personal and home care aide statewide training and credentialing system

Sunday, October 28, 2012

Kellee McCrory, MPH , School of Social Work/National Resource Center for Family Centered Practice, The University of Iowa, Iowa City, IA
Brad Richardson, PhD , School of Social Work/National Resource Center for Family Centered Practice, The University of Iowa, Des Moines, IA
Erin Drinnen, MSW , | Division of Health Promotion and Chronic Disease Prevention, Iowa Department of Public Health, Des Moines, IA, IA
Anita Stineman, Phd, RN , College of Nursing, University of Iowa, Iowa City, IA
The Personal and Home Care Aide Statewide Training project is a collaborative effort among departments at The University of Iowa, the State Department of Public Health and numerous provider agencies. The purpose is to track the results of training of direct care workers, provide analysis for evaluation purposes and develop a model for credentialing. The collaboration has developed since the early 90s leading to the implementation of this statewide program to increase knowledge and skills of direct care professionals (DCPs) and to demonstrate the outcomes of the program for individuals being trained and the employers (e.g.,retention of DCPs in the workforce).

Targeting urban and rural geographic areas, the sample of direct care professionals (DCPs) participating in the project work in settings employing personal and home care aides and provide services, including homes, intermediate care facilities, residential care facilities, supported employment, assisted living programs, and adult day programs.

The project is a unique collaboration among state agencies and agencies in the state and involves a participatory evaluation model. Data points include baseline assessment to benchmark DCP knowledge, skills and perceptions about job, supervisor and co-worker support, pay, promotional opportunities and community stress; development of five modules and module-specific pre-post tests; follow-up assessment at six months; leadership training and mentoring effectiveness. DCPs employment is tracked over the course of the project through employer records and DCPs leaving employment are surveyed on reasons for leaving employment to understand job migration patterns.

Learning Areas:
Conduct evaluation related to programs, research, and other areas of practice

Learning Objectives:
Describe the importance of collaboration for evaluation and program purposes Identify the key elements of accurate field collection of data Report results on the effectiveness of a multi-channel evaluation

Keywords: Workforce, Evaluation

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the program evaluator on the project
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.