259695 Clinician Gender and Satisfaction with Obstetrical Clinician

Tuesday, October 30, 2012

Elizabeth A. Howell, MD, MPP , Department of Health Evidence and Policy, Mount Sinai School of Medicine, New York, NY
Jason Wang, PhD , Department of Health Evidence and Policy, Mount Sinai School of Medicine, New York, NY
Amy Balbierz, MPH , Department of Health Evidence and Policy, Mount Sinai School of Medicine, New York, NY
Holly Loudon, MD, MPH , Obstetrics, Gynecology, and Reproductive Science, Mount Sinai School of Medicine, New York, NY
Patient satisfaction with clinician is associated with return for recommended care. Using data from 2 postpartum depression trials we examined the association between maternal demographic characteristics, clinical factors, access, and clinician gender with patient satisfaction with clinician. This study includes 507 mothers who had a regular clinician and completed the 3-weeks postpartum survey. Mean age was 32 (range 18-48); 45% were black or Latina, and 48% were white; 31% were foreign born and 22% had Medicaid. Overall, 67% of mothers rated their clinician as excellent. Mothers with male clinicians were more likely to rate their clinician as excellent versus mothers with female clinicians (73% vs. 64%, p=.03). Rating your clinician as excellent was less common among mothers whose primary clinicians were midwives versus those with physician clinicians, among nonwhite mothers, mothers insured by Medicaid, those born outside of the US, those with lower educational attainment, mothers who screened positive for depression, and mothers who reported more difficulty accessing care. There were no differences in ratings of clinicians by delivery type, presence of maternal complication or comorbid condition, or by intervention arm. After adjusting for demographics, clinical factors, type of clinician, access, and intervention arm, there was no difference in ratings of clinicians for mothers with male clinicians versus those with female clinicians (adjusted OR 1.15; 95% CI 0.47-2.81). Rating your clinician as excellent was less common among mothers with lower perceived access to care (adjusted OR 0.35; 0.22-0.55). Access to care is an important correlate of satisfaction with clinician.

Learning Areas:
Public health or related public policy
Public health or related research

Learning Objectives:
To describe factors associated with patient satisfaction among postpartum mothers. To explore maternal charactersitics and clinician factors that impact patient satisfaction among postpartum women.

Keywords: Patient Satisfaction, Maternal Care

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am an Associate Professor in the Department of Health Evidence & Policy at Mount Sinai School of Medicine. I have been the principal investigator on multiple federally funded grants focusing on postpartum women's health and healthcare.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.