260714 Toward a High-Performance Future: Refreshing the Turning Point Performance Management Framework

Wednesday, October 31, 2012 : 12:50 PM - 1:10 PM

Margie Beaudry, MA , Public Health Foundation, Washington, DC
Julia Gray, MPH , Performance Management and Quality Improvement, Public Health Foundation, Washington, DC
Nearly ten years ago, the Robert Wood Johnson Foundation (RWJF) funded the Turning Point Performance Management National Excellence Collaborative to study and promote systems to manage public health performance. Developed by the Collaborative, the Turning Point Performance Management System Framework (Turning Point Framework) has been adopted widely in public health and has become relevant to subsequent initiatives aimed at strengthening public health infrastructure to improve health outcomes (e.g., Centers for Disease Control and Prevention (CDC) National Public Health Performance Standards Program, RWJF funded Multi-State Learning Collaborative, CDC funded National Public Health Improvement Initiative (NPHII), and the national accreditation program for public health departments launched in 2011). As part of its work in CDC NPHII, the Public Health Foundation (PHF) gathered input from public health leaders in performance management and a subset of the 74 CDC NPHII Performance Improvement Managers Network to develop recommendations to refresh the Turning Point Framework and related tools, including the Performance Management Self-Assessment Tool and From Silos to Systems: Using Performance Management to Improve the Public's Health. Themes that emerged included revising the language to address current challenges and emerging public health priorities, modifying the format of the tools to reflect technology changes, disseminating more stories on how to establish performance management systems, and conducting more research on the Framework's effectiveness in public health. Across 2012-2013, PHF will implement the refresh recommendations to help public health departments effectively establish and implement performance management system frameworks.

Learning Areas:
Administration, management, leadership

Learning Objectives:
Describe the relevance of the Turning Point performance management framework in public health today. Define the performance management framework components and benefits. Explain the benefits of integrating quality improvement tools into the implementation of a performance management framework.

Keywords: Performance Measurement, Quality Improvement

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the Director of Performance Management and Quality Improvement (PMQI) at the Public Health Foundation (PHF). I joined PHF in March 2011, and am responsible for managing the daily operations, business development, and PHF-wide activities that involve the PMQI business unit. I have 25 years professional experience in health sciences research, project management, psychometrics, social marketing, change leadership, and a diverse work background including government, corporate, not-for-profit, and academic settings.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.