263390 Quality Improvement in Public Health Hiring for Diversity: A Process and an Intervention Plan

Monday, October 29, 2012

Tina Abbott, MSW, Sr HR Analyst , Human Resources, Public Health - Seattle & King County, Seattle, WA
Nadine L. Chan, PhD, MPH , Assessment, Policy Development, and Evaluation, Public Health - Seattle and King County, Seattle, WA
Ron Weigelt , Human Resources, Public Health - Seattle & King County, Seattle, WA
Reeshema Lewis , Human Resources, Public Health - Seattle & King County, Seattle, WA
Susan Kinne, PhD , Assessment, Policy Development & Evaluation, Public Health - Seattle & King County, Seattle, WA
In 2010, Human Resources of Public Health –Seattle & King County launched the Equity and Social Justice Quality Improvement Hiring Project. The project's objective was to increase the diversity of our staff by adopting best practices in hiring, so that staff reflect the racial and ethnic composition of communities we serve. This presentation will describe the project's three steps, after a brief review of quality improvement (QI) methods. First we will show how we analyzed data on race, ethnicity and job category of 27,460 applicants and 539 persons hired in 2008-2010 that discovered race/ethnic patterns in hiring outcomes and at stages in the hiring process. Second, we will describe the activities of a QI team convened to conduct a root cause analysis of these trends in our hiring. Third, we will describe the robust list of interventions the QI team proposed to reduce the impact of bias and institutionalized racism on the hiring process, and the methods we will use to track outcomes of the interventions over the next five years. We will close with observations on how this process might differ in or be applied to other settings.

Learning Areas:
Diversity and culture
Public health administration or related administration

Learning Objectives:
Learning Objectives: Listener will be able to (1) list the steps in a hiring QI process to improve workforce diversity and (2) name interventions to address issues that the process identifies

Keywords: Quality Improvement, Workforce

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a Sr. HR Analyst at Public Health-Seattle & King County. I worked in on diversity and social justice issues for 25 years, in Human Resources for 15 years, and I have been on the departmental Diversity and Social Justice Group for 13 years. With the support of my superiors I developed and led this project.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.