263430 Quality improvement training for state public health practitioners: Outcomes on work practices

Monday, October 29, 2012

Jessie Jones, MPA , Center for Healthy Communities, Michigan Public Health Institute, Okemos, MI
As part of Michigan's work under the CDC Strengthening Public Health Infrastructure for Improved Health Outcomes Project (a National Public Health Improvement Initiative),the Michigan Public Health Institute (MPHI), in partnership with the Michigan Department of Community Health (MDCH) Performance Improvement Manager, developed and implemented training activities for State public health staff in the MDCH Public Health Administration (PHA). Building on the successful model MPHI used with local level public health practitioners during the five-year Multi-state Learning Collaborative, MPHI engaged both managers and staff through orientation activities to increase awareness and gain buy-in of both groups. Following this, MDCH staff submitted QI project ideas, and MPHI selected three for implementation. MPHI provided just-in-time training as teams progressed through their QI training. To better understand the success of the training activities and its effects, MPHI conducted a survey with PHA staff at the outset of the project, and again following the conclusion of training activities. Survey results show the changes in knowledge, attitudes, and behaviors that occurred as a result of participation in training activities. Additional evaluation efforts also examined outcomes related to delivery and impact of public health services that resulted from the QI projects.

Learning Areas:
Public health administration or related administration

Learning Objectives:
1. Describe the model used to train state-level public health practitioners in quality improvement methods. 2. Assess the effectiveness of the training activities in building a culture of quality in a state health department.

Keywords: Quality Improvement, Training

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: As an ASQ Certified Quality Improvement Associate, and the project lead for Michigan's Multi-state Learning Collaborative-3 Project and the current QI Training Project with state public health staff, I have several years experience in this area. Additionally, I have nearly 10 years experience with survey research and evaluation beyond this specific project area.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.