Community Balanced Scorecards for leading collaborative strategies to achieve community health outcomes

This presentation will draw on the growing experience in communities that have been using Community Balanced Scorecard (CBSC) tools to build strong collaborative leadership in public health improvement, and to plan and manage collaborative strategies focused on improving public health outcomes. These include MAPP communities such as Hunterdon County, NJ, St. Clair County, IL, and Osceola and St. Johns County, FL; as well as several communities in Ohio and New Hampshire and two state health departments. The presenter will identify the need for collaborative leadership tools to bridge the execution gap that plagues collaborations, and show how CBSC tools fill that need by bringing the strategic alignment power of balanced scorecards to community partnerships. He will present examples of CBSC strategy maps communities are using to focus efforts of many partners on achieving mutually-desired public health outcomes. He will go deeper to show how CBSC performance measurement uses “outcomes” (lagging indicators) and “performance drivers” (leading indicators) to provide strategic data that enables leaders and partners to make mid-course corrections to sharpen the strategy for better outcomes, and how other tools, such as wikis and results compacts, keep partners connected, accountable, and focused on results. The presentation will include examples of CBSC applications to diverse public health issues such as obesity, environmental health, behavioral health, social determinants, and access to care. The presenter will also show how CBSC can simultaneously support community health collaboration and other improvement efforts, such as hospital community benefit and public health accreditation.