268345 Glide Health Services: A partner-supported nurse managed primary care home

Tuesday, October 30, 2012

JoAnne Saxe, DNP, ANP, FAAN , School of Nursing, University of California San Francisco, San Francisco, CA
Karen Hill, PhD-c, ANP , School of Nursing, University of California San Francisco, Glide Health Services, San Francisco, CA
Overview

Two nurse practitioner faculty members will describe a nurse managed health center in San Francisco: Glide Health Services (GHS). It is anticipated that the GHS “story” will provide health care professionals working with medically-underserved individuals in urban clinics with a model of care and specific approaches that will help them to sustain partner-supported, community-based clinics.

The Story in Brief

In partnership, Glide Memorial United Methodist Church, the University of California San Francisco (UCSF) School of Nursing and Saint Francis Memorial Hospital, GHS has offered a nursing-focused primary care, mental health, substance abuse,complementary care and wellness services to San Francisco's homeless and medically-underserved residents since 1997. GHS has been well integrated into the safety net of public and private agencies focused on caring for this population, which includes being a member of the San Francisco Community Clinic Consortium. These partnerships have helped GHS to become an established Federally-Qualified Health Center and federally-supported Health Care for the Homeless provider site. Additionally,GHS provides pre-licensure and advanced practice nursing students, nurse practitioner residents and other health professional students with clinical training opportunities.

GHS providers are addressing access to care concerns, and improving processes and outcomes of care through a comprehensive continuous quality improvement program and service learning initiatives. Furthermore, our partnership with the Institute of Nursing Centers and Alliance of Chicago through the Agency for Healthcare Research and Quality funding has given the support and technical assistance to achieve “meaningful use” of data for performance improvement and improved billing.

Learning Areas:
Provision of health care to the public
Public health or related nursing

Learning Objectives:
Describe Glide Health Services, a nurse-managed primary care home, and compare it with a traditional primary care model. Describe at least 2 quality improvements and innovative learning initiatives provided in this nurse-managed primary care home in the Tenderloin District of San Francisco.

Keywords: Nurse Managed Centers, Homeless Health Care

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Dr. Saxe has been on faculty since 1985 at the UCSF, School of Nursing. Dr. Saxe has been a primary care nurse practitioner for over 28 years. Her special areas of interest include primary care for medically under-served populations, chronic disease management, inter-professional education, and quality improvement in health care education and primary care. She has done national and international presentations and consultation on health care for vulnerable populations, faculty practice and nurse practitioner education.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

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