270650 Employer Practices in HCSA to Address Fatigue, Intergenerational Conflict, and Workplace Stress and Violence

Tuesday, October 30, 2012

Kate McPhaul, PhD, MPH, RN , Community and Public Health Nursing, University of Maryland Baltimore, Baltimore, MD
Karen Mulloy, DO, MSCH , Mountain and Plains Education and Research Center, Denver Health Center for Occupational Safety and Health, Denver, CO
Kenneth Scott, MPH , Mountain & Plains Education and Research Center, Colorado School of Public Health, Aurora, CO
Steven Hecker, MSPH , Labor Education and Research Center, University of Oregon, Eugene, OR
James Grosch, PhD , National Institute for Occupational Safety and Health, Centers for Disease Control and Prevention, Cincinnati, OH
This is the final abstract of a proposed 90-minute session called “Participatory Approaches to Designing the Age Friendly Workplace”. Incivility, bullying and workplace violence are endemic in the healthcare and social assistance industry sector (HCSA) workplace and may be exacerbated by intergenerational conflict, inadequate supervisory practices and hazardous working conditions and stress. The demographic trend which is creating a large segment of older workers has special implications for this sector. HCSA work settings include acute hospitals, long term care, home care and social services. Features of HCSA work include predominantly female workers, psychological stress of human services and care giving, and providing services around the clock (24/7). Furthermore, work is often organized into 12 hour rotating day/night shifts or extremely long shifts such as those that medical residents work. Some low paid personal care assistants may even live and work in their clients homes without appreciable personal time off. These stressful working conditions can lead to chronic fatigue or burnout which, along with inadequate supervisory practices and a hazardous work environment can creates communication and interpersonal challenges in the intergenerational workforce. Employer practices that address fatigue, intergenerational conflict, bullying and workplace violence have been integrated into an a curriculum adapted for HCSA called “Designing an Age Friendly Workplace”. The training format, teaching methods and elements of the curriculum will be reviewed. Student evaluation data will be presented. This interactive session seeks to stimulate audience comments, discussion and feedback prior to finalizing and disseminating the curriculum.

Learning Areas:
Administer health education strategies, interventions and programs
Implementation of health education strategies, interventions and programs
Occupational health and safety
Planning of health education strategies, interventions, and programs

Learning Objectives:
1. Describe the personal and occupational hazards that accelerate aging in the HCSA workforce. 2.Discuss the factors that create unique challenges to protecting older HCSA workers. 3. Apply emerging evidence to the construction of strategies that employers can implement to reduce the advere impact of HCSA work on health

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am on the steering committee of the "Designing the Age Friendly Workplace" project and responsible for guiding the adaptation of the curriculum to the Healthcare and Social Assistance (HCSA) sector.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.