275093 Performance Measures and Quality Improvement in Care Coordination Health Informatics Information Technology Section Special Invited Session

Monday, October 29, 2012

Brenda A. Leath, MHSA, PMP , National Consortium for African American Children, Washington, DC
Russell E. Mardon, PhD , Senior Study Director, WESTAT, Rockville, MD
Maurice C. Johnson, MPH , Research Analyst, WESTAT, Rockville, MD
Community care coordination is a systematic approach for reducing health disparities by identifying health and support services needs such as insurance, transportation or housing assistance, and connecting underserved and high-risk patients to appropriate sources of health care and social and support services. This NIMHD-funded study responded to the lack of existing measures of community care coordination quality and used a participatory, consensus-based research approach to community care coordination measure design and testing. The study's collaborative process engaged five diverse community sites and received input from community stakeholders and technical experts. In this interactive roundtable session, the presenters will highlight how they used technology to support their work, including the development of a uniform database and centralized web portal to collect, store, and report on standardized performance measures. They will review several phases of the project including site visits and the development of a series of measurement domains and measure specifications, as well as the testing of measures at the sites using a combination of data sources including care coordination records, hospital records, and a client survey. This project contributes to the field of community care coordination measure development by showing that despite challenges and data collection limitations, it is possible to develop carefully designed and tested quality measures and comparative performance data. During this session, the presenters will highlight the final set of measures, provide an opportunity for others to share their experiences in measure development, and discuss the need for and use of standardized measures in this area.

Learning Areas:
Provision of health care to the public

Learning Objectives:
Discuss the relevance and importance of using standardized measures to assess the performance of community-based care coordination programs. Describe the role of technology and how it was used to support this work. Discuss perspectives on how technology might be used to accelerate the adoption of standardized measures in community care coordination.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: tba
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.