S. Rae Starr, MPhil, MOrgBehav

L.A. Care Health Plan
HealthCare Outcomes & Analysis
1055 West Seventh Street
10th Floor
Los Angeles, CA
USA 90017
RStarr@LACare.org

2069.0 Using provider satisfaction surveys to identify areas for improving access and treatment for patients with disabilities in managed care
3054.1 To ER is human: Using patient surveys to identify actionable causes underlying unnecessary use of emergency rooms by patients in a large urban Medicaid health plan
3328.0 Navigating managed care: Using CAHPS surveys to monitor patients with disabilities, newly-transitioned from Medicaid Fee-For-Service (FFS) into a large urban Medicaid health plan
4178.0 New uses for not-so-old survey data: Pooling annual CAHPS data via Cochran-Mantel-Haenszel test, comparing actionable sub-populations of patients in a large urban Medicaid health plan
4271.0 Patients and patience: The impact of delays on avoidance of preventive care -- CAHPS findings in a large urban Medicaid health plan, 2008-2011
5078.0 Persuasion, prevention, and patient adherence: The comparative impacts of incentives, reminders, and barriers, on patients' willingness to get annual checkups