Laura Reeves, ASQ-CQIA, ASQ-CMQOE

Florida Department of Health
Office of Performance Improvement
4052 Bald Cypress Way
Bin C24 (HPI)
Tallahassee, FL
USA 32399-1711
Laura_Reeves@doh.state.fl.us

4286.0 Approaches and Tools for Measuring Impact: Customer Satisfaction