Online Program

Achieving an effective, low cost quality improvement system for public health agencies

Monday, November 4, 2013

Brad Richardson, PhD, National Resource Center for Family Centered Practice, The University of Iowa School of Social Work, Iowa City, IA
Gloria Gray, EdD, Children and Families of Iowa, Des Moines, IA
Tasha Wells, Research Assistant, Natl Resource Ctr for Family Ctrd Practice, The University of Iowa School of Social Work,, Des Moines, IA
How can you build an evaluation process that is utilized throughout a large multi-program public health and child welfare organization? How can results aid program staff in their efforts to strengthen practice while demonstrating outcomes to funding sources, the Board of Directors and other interested community stakeholders? Building on the strategic plan developed and supported by the board of directors, an outcome measures reporting and results based decision making system was developed and implemented in an inexpensive data tracking system to be utilized by programs managers, agency leadership, and the Board of Directors. Planning meetings were held to identify the indicators needed to measure outcomes associated with the strategic plan. Meetings with program staff were held to develop an integrated logic model with measures reflecting key outcomes to be achieved by each program. Data collection tools and methods were developed that were both efficient and user-friendly for quality assurance staff. Data are collected quarterly and reports of the results are generated and are contained in a routinely updated document providing quarterly benchmarks and figures illustrating outcomes tracked over 5 years. These data are also compared to customer satisfaction surveys tracking client reports about their experience with the programs. This workshop will provide information on key steps in the development and sustainability process for establishing an integrated data system for multiple systems (programs) and interoperability. The workship will provide participants with information that will result in their ability to: 1) articulate how to effectively collaborate to build an effective outcome evaluation system, 2) design a multi-level agency-wide outcome measures strategy and 3) understand key elements in sustaining an agency-wide system.

Learning Areas:

Conduct evaluation related to programs, research, and other areas of practice
Program planning
Public health administration or related administration
Public health or related nursing

Learning Objectives:
Explain the importance of engagement for collaboration in designing quality improvement and performance tracking in a public health agency. Demonstrate performance tracking for quality improvement in public health. Discuss the key elements of reliable collection and useful data reporting. Explain results and how they are used to improve a broad range of public health programs.

Keyword(s): Quality Improvement, Maternal and Child Health

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the architect of the system and program evaluator
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.