Online Program

Using a performance dashboard to improve public health decision-making

Monday, November 4, 2013 : 10:30 a.m. - 10:50 a.m.

Benjamin Hernandez, MBA, Director's Office, Houston Health Department, Houston, TX
Dashboards have been used in a variety of business settings for many decades. Only recently have dashboards made their way into the public health field to inform decision-making. This session will demonstrate the live use of the Houston Department of Health and Human Services web-based dashboard. Participants will see the financial and operational measures used by the department to guide its decision-making. The session will retrace the steps undertaken by the department to quickly deploy a dashboard in response to a need for information in the midst of a budget crisis, the lessons learned since then, and the evolution of the dashboard.

Learning Areas:

Administration, management, leadership
Communication and informatics

Learning Objectives:
Design a dashboard to capture key performance indicators (KPIs). Evaluate KPIs to improve an organization's performance. Analyze data from dashboard to improve decision-making.

Keyword(s): Data Collection, Reporting

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am an executive at the Houston Department of Health and Human Services responsible for overseeing the department's operational performance to improve decision-making in our public health practice.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.