Online Program

Direct patient-physcian communcation through phone message

Wednesday, November 6, 2013

Kai-Sheng Hsieh, Dept. of Pediatrics, Kaohsiung, Taiwan
Chu-Chuan Lin, Department of Pediatrics, Veterans General Hospital, Kaohsiung, Taiwan
Background: Patient-physician communication is an important part of clinical practice. When done well, it can shorten the course of diagnostic investigation. Furthermore, adequate direct communication may produce a huge beneficial psychological impact on the patient/parents. Bioinformative principles have been applied widely in the medical field. However, currently the application is usually limited to the transmission of laboratory or monitoring data, image or medical record. The purpose of this study is to formulate a direct, effective patient-physician communication mode bypass direct person-to-person phone talks. Methods: We have developed a dedicated App to display specific patient-physician cell phone short messages. Between September 1 and Jan 31, a total of 512 patients in one pediatric cardiology clinics were included in this study. Among them, 438 infants and 40 young adults were told to deliver text message to the same physician via their cell phones immediately after the clinical visits Results: During the study period, returns text messages were found from 75(93.8%) parents and 37(92.5%) of the young adult patients. The author had found that there is an increased compliance in clinical follow-up. Conclusion The author also experienced a wider freedom from bothering by frequent phone calls.

Learning Areas:

Provision of health care to the public
Public health or related research

Learning Objectives:
Formulate a direct, effective patient-physician communication mode bypass direct person-to-person phone talks.

Keyword(s): Health Information, Communication

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I have designed this study to evaluate the doctor-patient communication.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.