A theoretically driven K4Health website user experience study in new delhi, India
Given the large audience in India, K4Health conducted a user experience study there to identify how products and services were accessed, used and shared with a goal of identifying strategies to how to make information more usable. K4Health's research drew on several theories and models: (1)Brenda Dervin's sense making theory, (2) Knowledge Management Logic Model, (3) Actionability framework (timeliness, quantity, access, language, simplicity), and (4) Sadharanikaran. The first two theoretical frameworks provide a macro-analysis of information while the second two provide a micro-analysis of knowledge with a focus on simplification without dilution and adaptation to the context.
These theories formed the backbone of a user experience study conducted in New Delhi from April-May 2012 with 9 website users and 14 website nonusers using in depth interviews, including policy makers, program managers, researchers, KM professionals and clinicians.
Study participants expressed a need for a website that's alive and interactive, with links to social media. Five instances of KM outcomes were identified. These include two examples of application to capacity building, two instances of the website triggering new thinking and one instance of application to health policy. New thinking includes visual content, information innovation and social media. The results can be used to develop a quantitative evaluation study for KM outcomes.
Learning Areas:Communication and informatics
List 3 KM outcomes State five criteria for actionability of information
Qualified on the content I am responsible for because: I have been the prinicipal investigator on the study. I have also been part of the group that developed the Logic Model for knowledge management. I have been working in the area of knowledge managment for several years.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.