Online Program

Community activation to enhance patient provider communication

Tuesday, November 5, 2013 : 2:50 p.m. - 3:10 p.m.

Robert Simmons, DrPH, MPH, MCHES, CPH, Jefferson School of Population Health,, Thomas Jefferson University, Philadelphia, PA
In the Institute of Medicine Report – A Prescription to End Confusion – the authors write ”to begin reducing the negative effects of limited health literacy, health service providers and people in the community must be knowledgeable, aware, and responsive to the health literacy of patients and consumers”. To address this recommendation, the SEPA-READS project developed partnerships with several facilities to institute a patient information/peer activation program. Peer educators were trained in Ask Me 3TM, through a program designed to promote communication between health care providers and patients in order to improve health outcomes, and problem solving scenarios and strategies. Senior centers and community organizations played a key role in this initiative by identifying adults aged 50 and over who would be good candidates to: represent their peers by becoming members of the Community Advisory Group, and participate in a peer activation train-the-trainer program, and then train their peers in these techniques. These peer educators conducted patient activation programs in Senior Centers, Senior Housing, ESL classes, and other community venues.

Learning Areas:

Advocacy for health and health education
Assessment of individual and community needs for health education
Chronic disease management and prevention
Conduct evaluation related to programs, research, and other areas of practice
Program planning

Learning Objectives:
Describe a process of consumer education for patient activation and empowerment. Design community based peer education program using Ask Me 3 as a model for dissemination.

Keyword(s): Literacy, Health Communications

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a long time health educator and have been involved in community based education activities for 25 years. I have directed the SEPA-READS community activation program for the past 24 months.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.