Online Program

Implementing health literacy training in regional hospital systems

Tuesday, November 5, 2013 : 3:30 p.m. - 3:50 p.m.

Rickie O. Brawer, PhD, MPH, Center for Urban Health, Thomas Jefferson University, Philadelphia, PA
The Institute of Medicine Report – A Prescription to End Confusion – recommends that Health care systems should develop and support demonstration programs to establish effective approaches to reduce the negative effects of limited health literacy. This presentation explore health literacy concepts and practices including a hospital/clinic environmental scan, an assessment of patient/provider communication, integrating literacy improvement techniques into hospital staff development programs. A train the trainer model will be shared and demonstrated focusing on Plain Language, Teach Back, and Creating a Shame Free Environment, to facilitate system changes including patient-provider communication, health education materials, website development, Wayfinding, informed consent, and medication management initiatives.

Learning Areas:

Administration, management, leadership
Advocacy for health and health education
Chronic disease management and prevention
Implementation of health education strategies, interventions and programs
Program planning

Learning Objectives:
Design three health literacy quality improvement strategies within hospitals and clinics. Describe strategies that patients and health care providers can implement to improve patient/provider communication.

Keyword(s): Literacy, Health Promotion

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I was trained by the AMA as a health literacy trainer, and have integrated health literacy into Medical School Training, been the PI on multiple grants that use community based approaches to develop and evaluate materials/websites for lower literacy populations, and currently, through state funding, train regional hospital staff in health literacy. I have developed and received awards for low literacy photonovels on breast health and diabetes for African Americans and the Asian community.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.